At The Fire Risk Group we want you to be happy every time you shop with us, but understand there will be times you need to return items.
If you change your mind and your item is unused, in its original condition, we can give you a full refund when you return it within 30 days with your proof of purchase e.g. confirmation email or order number.
We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charge. Please call Customer Services on +44 (0) 800 634 8645 to obtain a Returns Note & Number.
The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, with the Returns Note enclosed, at your own cost. Please ensure that the section containing the returns address is taped securely to the outside of your packaging – returns will not be accepted back if any labels are stuck directly onto the product packaging. The Fire Risk Group reserve the right to refuse a refund if the goods returned are deemed to have been damaged or tampered with.
If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection. If you do not wish to take advantage of this free collection service, you are more than welcome to return the item at your own expense.
If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If no fault is found, the item will be returned back to you.
Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again).
Our customer service team will advise you on the correct return address at the time of contact.
For your protection we advise using a recorded delivery service and obtain a 'Proof of Posting Certificate'. We cannot accept liability for goods that get lost or damaged in transit back to us.
Refunds can only be made to the original method of purchase.
Refunds are processed within 14 working days of receiving the item back to us.
Our 30 day money back guarantee does not affect your statutory rights, in particular any right you have to return goods under the Consumer Contracts Regulations 2013.